As you may already know, Covideo has been the leader in automotive video since we were established. In fact, our founding in 2004 surrounded that very purpose. We’re excited to announce that, as of this week, we’ve released Covideo Dealer Services. CDS is a dedicated solution line built specifically for dealerships, their unique teams, and their customers. This launch allows us to continue to prioritize automotive video integration. Additionally, other elements of Covideo will operate within new industries.
What does Covideo Dealer Services mean for automotive customers?
The commitment and innovation we’ve brought to automotive remains the same. With the release of exciting new tools and features, we felt it was time to give this industry its own name and logo, demonstrating the top-level importance we put on providing next-level success for dealerships.
What is Covideo Dealer Services?
Covideo Dealer Services is a full-cycle suite of video solutions, with pillars for sales, service, and automation. This release enables dealerships to integrate Covideo solutions throughout the entire customer lifecycle. This will allow dealers to reach higher levels of engagement and increase repeat business and referrals.
CDS is a game-changing deliverable packed with exciting tools. We thought it might be helpful to highlight a few specific elements you can expect from CDS integration with your dealership:
A mobile-friendly, curated sales experience.
With our mobile app, you can take the power of CDS wherever you are. Record with a click, customize endlessly, share from anywhere, and track everything. There’s no hassle with your current setup as CDS is CRM-integrated. Curated and branded video landing pages, as well as customizable calls-to-action provide a personalized, tailored customer experience. Our video-reply feature lets customers respond with their own video (whether introducing themselves, recording a walkaround of their trade-in, or other convenient uses). These are just the tip of the functionality iceberg for sales.
Service receives department and role-specific tools and insights.
CDS’s service pillar streamlines video workflows that create faster repair order generation, increased order totals, and transparent repair recommendations customers can approve with just a tap. Service departments can record proof of repair needs with one tap, advisors can review quality and accuracy with one click, and share to the customer (via email or text messaging) with just one more click. In one view, customers can see repair walkthroughs and confirm repair orders (with itemized repairs and quotes on the same video landing page).
CDS for Service is designed specifically for service departments and includes role-specific features for technicians, advisors, and managers. Roll-up reports provide instant analytics (such as average close rate, total amount approved, etc.), and leaderboards allow managers to see, in real-time, top department performers.
Marketing communication becomes fully automated.
Covideo Dealer Services for Automation is the set-it-and-forget-it, process-free video communication tool that doesn’t require any manual effort or marketing degree. Automation has been built with DMS-integration and robust reports (showing specific, needle-moving metrics like customer pay, ROI, and last activity).
The process is simple. Your team checks a few boxes during a 30-minute enrollment session to identify campaign triggers (like declined repairs, birthdays, trade cycles, and more) and recommended offers. We then clean up your contacts using our market evaluation—we even optimize your list via Authenticom DealerVault. We build out your campaigns with multiple video communication mediums available, including email, text, and direct mail. Then, every 30 days, we review your reports with you to identify opportunities for even greater, more dialed-in success.
So, with this just being a taste of what Covideo Dealer Services has to offer dealerships, you can probably see why we’re so excited for this announcement. With intentional focus in sales, service, and automation, CDS allows dealers to create a full-cycle customer experience ecosystem that enhances their experience throughout the buyer journey.